Shipping & Returns Policy
FREE SHIPPING on all orders $50+ and FREE CURBSIDE PICKUP!
We offer FREE shipping on all orders of $50 or more for all domestic orders. For orders under $50 we offer Standard Ground shipping for a flat fee of $9.95. Free returns are provided on all domestic orders. For international orders see our rates listed below.
We offer shipping to the continental U.S. only.
All orders are processed within 1 business day.
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Curbside pickup is available and free of charge. Please indicate in your cart if you want to pick up your order at the Piedmont location (4152 Piedmont Ave, Oakland, CA 94611) and choose your date and time window for pickup.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Contact us at firstname.lastname@example.org and let us know your order number as well as which product(s) you would like to return or exchange from your order.
- Let us know whether you'd like to ship your return back to us for free or if you'd like to drop it off at one of our store locations. We can set up a time for you to come by and drop off or exchange your item(s).
- If you'd like to ship the product(s) back, print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided.